Refund Policy - Azemee.com

At Azemee.com, we strive to provide a seamless shopping experience.
If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

Products can be returned within 7 days from the date of delivery.
Items must be:

Unused, unwashed, and in original condition
With all tags, packaging, and invoices intact

Any complimentary items or gifts received must also be returned.

2. Return Process

To initiate a return, contact our support team at support@azemee.com with:

Order ID
Product details
Reason for return

Our logistics partner will arrange a doorstep pickup where service is available.
If pickup is not available, you may be required to ship the product to our warehouse.

3. Refund Process

Once the product is received and passes quality inspection, the refund will be processed.
Inspection and processing may take up to 3–5 business days after receiving the item.

Refund Mode:

Prepaid Orders: Refunded to the original payment method
Cash on Delivery (COD): Refunded via bank transfer or store credit

4. Refund Timeline

Refunds are typically initiated within 4–5 business days after quality check.
The final credit timeline depends on your bank or payment provider.

5. Partial Returns

If your order contains multiple items, you may choose to return individual items instead of the entire order.

6. Non-Refundable Items

Refunds will not be applicable in the following cases:

Products returned without original packaging or tags
Used, damaged, or altered items
Items purchased during final sale or special promotional offers (unless defective)
Gift cards or vouchers

7. Cancellations

Orders can be cancelled before dispatch for a full refund.
Once shipped, cancellation is not possible, but you may request a return after delivery.

8. Important Notes

Refunds are issued only after successful quality inspection of returned items.
In case of excessive returns or suspicious activity, Azemee reserves the right to refuse refunds or restrict services.

9. Contact Us

For any queries related to returns or refunds, reach out to us at:
hello@azemee.com