Shipping Policy

Last Updated: 26th August 2026

At Azemee, every order is carefully checked, packed, and prepared before it makes its way to you. We work with trusted delivery partners to ensure your order reaches you safely and securely.

When Can You Expect Your Order?

We currently deliver across India.

Orders are generally processed and dispatched within 3–5 business days after your order is confirmed.

Once dispatched, your order is expected to reach you within 8–15 business days, depending on your location and the delivery partner.

While we always aim to deliver sooner, certain locations or unforeseen circumstances may occasionally take longer.

A few things to keep in mind:

Delivery timelines are estimates and may vary depending on your location.
Orders placed during launches, sales, festive periods, or other high-demand periods may take slightly longer to process.
Orders may arrive in separate shipments if they contain products that are being dispatched at different times.
Delays caused by weather, natural events, public holidays, courier disruptions, or circumstances beyond our control may affect delivery timelines.
We will do our best to keep you informed if there is a significant delay with your order.

Track Your Order

Once your order has been dispatched, you will receive your tracking details via your registered email address, phone number, or WhatsApp.

You can use the tracking information to follow the progress of your shipment.

If your tracking information has not been updated for some time or your order has not arrived within the expected delivery period, please contact us and our team will be happy to assist you.

Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that your delivery address and contact details are accurate and that someone is available to receive the package.

If an order cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to Azemee.

If you would like the order to be shipped again after it has been returned to us, additional shipping charges may apply.

What If My Order Is Delayed?

We understand that waiting for an order can be frustrating, and we do our best to ensure timely delivery.

If your order has not been delivered within 30 days from the date of order confirmation, the order will be automatically cancelled.

Once the order is cancelled, the amount paid for that order will be refunded to you immediately through the original payment method, subject to the processing time of your bank or payment provider.

You do not need to request a cancellation in this situation.

Cancellation Policy

At Azemee, we begin processing orders soon after they are placed. Please review your order carefully before confirming your purchase.

Cancellation Before Dispatch

Orders can be cancelled only before they are dispatched. To request a cancellation, contact us at care@azemee.com as soon as possible.

If approved, the full amount paid will be refunded to the original payment method. Refund timelines may vary depending on your bank or payment provider.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. If you no longer wish to receive the order, please refer to our Return & Exchange Policy.

COD Orders

For Cash on Delivery (COD) orders, repeated cancellations or refusal to accept deliveries may result in COD restrictions.

If a customer cancels or refuses COD orders more than 3 times, Azemee reserves the right to disable COD as a payment option for that customer. Future orders may need to be placed using an online prepaid payment method.

Azemee-Initiated Cancellation

Azemee may cancel an order in exceptional circumstances, including product unavailability, inventory issues, an incomplete address, or suspected fraudulent activity.

If we cancel a prepaid order, the full amount paid will be refunded.

Please note: A cancellation is confirmed only once acknowledged by Azemee. Nothing in this policy affects your rights under applicable consumer protection laws.

Damaged or Tampered Packages

We take care to package every Azemee order securely.

If your package appears visibly damaged or tampered with at the time of delivery, please contact us as soon as possible.

We recommend taking clear photographs or a video of the package and its contents before discarding any packaging, as this may be required to help us investigate the issue.

Incorrect Delivery Information

Please carefully check your name, phone number, and complete shipping address before placing your order.

Azemee will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery details after placing your order, please contact us immediately. We will do our best to make changes before the order is dispatched, but changes may not be possible once the shipment has left our facility.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms mentioned at the time of the offer.

International Shipping

At present, Azemee ships within India only.

We hope to bring Azemee to more parts of the world in the future. Any international shipping options, charges, duties, taxes, and delivery timelines will be communicated when international shipping becomes available.

Need Help?

For any questions regarding your order or delivery, please contact us:

Email: care@azemee.com]

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

We are always happy to help.